Privacy and security Privacy policy

As the operator of the online shop, we regard data protection as a fundamental concern and we would like to ensure that your privacy is, and remains, protected at all times when using our online shop.

GENERAL

Your personal data are only collated, processed and used by us if you issue your consent, or legislation allows us, to process and/or use your personal data. To this end, we comply with the valid legal stipulations on data protection, particularly the legal stipulations of the German Data Protection Act (Bundesdatenschutzgesetz – hereinafter referred to as “BDSG”) and the German Act for Telemedia Services (Telemediengesetz – hereinafter referred to as “TMG”).

WHAT ARE PERSONAL DATA?

The German Data Protection Act describes personal data as specific information on the personal and objective circumstances of a specific or specifiable person. These particularly include data such as your name, your address, your date-of-birth/age, your gender, your telephone number and your e-mail address.

WHY DO WE COLLATE, PROCESS AND UTILISE PERSONAL DATA?

• We collate, process and utilise personal data for processing your orders, including delivery and services associated with the order
• We collate, process and utilise personal data for processing payments
• We collate, process and utilise personal data for responding to your questions and queries
• We collate, process and utilise personal data for sending out our newsletter insofar as you have given us your consent to do so

WHAT INFORMATION DO WE COLLECT IN THE PROCESS?

Only information that you enter while visiting our online shop or transmit to us in any other way is collated, saved and processed. You have the option to withhold certain information – which can however mean that you will be unable to utilise some of our offerings, services and features.

CONSENT AND REVOCATION

When subscribing to the newsletter, we uses – with your consent – your first name, your last name and your e-mail address for its own advertising purposes. Once you have given us your consent for using, processing and transmitting your personal data for the purpose of sending the newsletter or for other marketing purposes, you can revoke this for the future at any time without any formal procedure or notice. Furthermore, you can – insofar as we use your personal data within the legally-permissible context for postal marketing measures – object to the utilisation of this data. In both cases, simply send us an informal message by post to the following e-mail:

E-mail: [email protected]

Furthermore, each newsletter contains a link with which you can unsubscribe to the newsletter.

Following receipt of your revocation or retraction, we will cease to utilise, process and transmit the relevant data for any purposes other than for processing your order/orders and also cease to send you any further advertising materials, including our catalogues.

DO WE PASS PERSONAL DATA ON TO THIRD PARTIES?

For optimum processing of your order, it may also be necessary to transmit your personal data to third parties, for example to our logistics partners so that these can process your order/orders for dispatch.

Furthermore, we transmit your personal data to a financial information service agency/collection agency – Schimmelpfeng Creditmanagement GmbH and Intrum Justitia GmbH – for the purpose of checking your credit history and identity, credit checking and for collection of outstanding debts. This is designed to avoid difficulties regarding payments and prevent any resulting financial damages.

The dispatch of the newsletter is carried out by emarsys eMarketing Systems AG, a service provider commissioned by us.

The separate applicant data protection stipulations apply when using the applicant tools.

We guarantee that we will otherwise not forward your personal data to third parties unless we are legally obliged to do so or you have given us your prior consent for this.

The data forwarded to third parties are utilised by these third parties exclusively for carrying out the duties or tasks allocated to them.

HOW LONG ARE THE DATA SAVED FOR?

Only for as long as they are required for the processing of our services or for the period the legal stipulations require them to be saved for.

HOW DO WE PROTECT YOUR DATA?

We deploy technical and organisational measures that protect your personal data against loss, manipulation and unauthorised access by third parties. We regularly adapt our security measures to the current state of the art.

We encrypt your personal data using the SSL process (Secure Socket Layer process) for our online shop and for transmitting your personal data stored there, which includes the payment information. The SSL process is currently the most common and most secure Internet data transmission process.

DATA COLLATION USING COOKIES

We use cookies (small text files that are saved on your computer’s hard drive) to simplify navigation for you. You can only use the site-wide basket display with the help of these session cookies – and comfortably read how many articles are currently in your basket and the current total value of your shopping.

When you visit our Website, we also automatically collect technical and statistical data on the utilisation of the online shop by setting cookies. This involves the following data:

• IP address
• Browser type and version
• The Website from which you are visiting us
• The operating system used by you
• Date and time of your visits to the individual Websites
• Information regarding the allocation of your visit and/or an order with a marketing channel

These data are used to consistently improve our Website and are exclusively statistically and anonymously assessed.

If you do not wish cookies to be used, ensure that you browser blocks the use of cookies. However, we would like to point out that in such cases you may not be able to use all the functions offered by our online shop.

GOOGLE REMARKETING

We use a Google Inc., USA (hereinafter referred to as ‘Google’) Web analysis service for “Google Remarketing”.

For this, Google collates information on your visit to our Website. Google deploys cookies for this. Within the context of remarketing, these cookies are used to alert you – on the basis of visiting our Website – to other Websites by displaying online advertising for our products and services.

The processing of the data may also take place in the USA. Google has signed up to the US Department of Commerce-initiated US Safe Harbor agreement with the European Union and Switzerland for collecting, utilising and storing personal data from Switzerland and the member countries of the EU. With its certification, Google ensures that it adheres to, and complies with, the US Safe Harbor data protection agreements regarding the announcement, selection options, data security, security, access and implementation. The Google data protection stipulations can be found here.

If you do not wish cookies to be used, ensure that your browser blocks the use of cookies. However, we would like to point out that in such cases you may not be able to use all the functions offered by our online shop.

Furthermore, you can also deactivate display advertising using the Google Ads Preferences Manager by clicking on the following link and adjust ads within the Google display network: www.google.com/settings/ads/onweb/

UTILISATION OF SOCIAL PLUGINS

On this Website, we use Facebook and Google social plug-ins. Here, we use the Facebook "Like" button as well as the "Google +1" button. These are offerings of the US American companies Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA) and Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

When you visit a Website that includes such a plug-in, your browser can connect directly to the Facebook or Google servers and transfer data on your visitor behaviour to the Facebook or Google servers (i.e. even if you do not click on the "Like" button). If you have a Facebook or Google account, you can use this kind of social plug-in and, as a result, share information with your friends. Here, we has no influence on the contents of the plug-ins and/or the information transfer.

On their Websites, Facebook and Google provide detailed information on the scope, the type, the purpose and the further processing of your data. Here, you will also find additional information on your rights and settings options to protect your privacy.

Facebook data protection notice

Google help page

Our Website also has an integrated Twitter function. This function is offered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. When using Twitter and the “Share a link” function, the Websites you visit are linked to your Twitter account and revealed to other users. Here, data are also transferred to Twitter.

We would like to point out that we receives no knowledge of the contents of the transferred data or their use by Twitter. You can find further information on this in the Twitter data protection declaration under http://twitter.com/privacy.

You can change your Twitter data protection settings in the account settings under http://twitter.com/account/settings.

Links to external Websites

Our Website and this data protection declaration include links to external Websites, over whose contents we has no influence. For this reason, we assumes no liability for the contents, the nature or the reliability of these external Websites. The placement of links does not include any support for, or approval of, the information or services offered on the respective Websites. The respective provider or host of the Websites is solely responsible for the contents of the linked Websites.

WHERE CAN YOU GET INFORMATION ABOUT YOUR DATA STORED WITH US?

You have the right to demand free-of-charge information relating to your personal data stored with us at any time. If your personal data is incorrect or has been saved for incorrect reasons, we will gladly correct, block or delete said data. Here, we kindly request that you inform us of any changes to your personal data. In the event you wish to receive information on your personal data or you have questions relating to data protection, please write to:

E-mail: [email protected]

CHANGES TO THIS DATA PROTECTION DECLARATION

We reserve the right to change or supplement the data protection declaration as required. We will publish all changes/supplements on this Website. For this reason, we kindly request that you regularly visit the Website to inform yourself of the latest status of the data protection declaration.

Status: July 2014